Privacy Policy – Mgask App

1) Introduction

This Privacy Policy explains how personal information is collected, used, shared and protected when you use the Mgask app (the "App"), owned by Jil Alitqan Company (the "Company").

2) Information We Collect

A) Account and Contact Information

• Name and/or mobile number and/or email address (as required for registration).
• In-app identification data and support/communication records when you contact us.

B) Order and Service Information

• Order details (type of service, preferences, notes).
• Address/location information needed for delivery or for a measurement visit (where applicable).
• Measurements entered by you or collected through a representative (where applicable) to enable performance of the service.

C) Technical and Usage Information

• Device data, operating system, app version and technical identifiers, for security purposes and to improve performance.
• Usage logs and in-app events (such as pages opened, technical errors and crash reports).

3) How We Use Information

• To create and manage accounts and provide the App's services.
• To enable customers to communicate with tailoring shops and complete orders with them.
• To coordinate measurement taking, pickup and delivery where the service is available.
• To improve the user experience and the App's performance and to fix faults.
• To comply with legal and security requirements and to prevent fraud and misuse.
• To contact you regarding orders, operational notifications or customer support.

4) Sharing Information

We may share your data only to the extent necessary, and only with the following parties:

• Tailoring shops: to fulfil the order (order details, measurements, and contact/delivery information where needed).
• Measurement/delivery representatives or logistics service providers: to carry out the measurement visit or pickup/delivery.
• Technical service providers: such as hosting, analytics and technical support, subject to data protection obligations.
• Government authorities: where required under applicable laws or by order of a competent authority.

5) Cookies and Analytics

When you use our website, we may use cookies and similar technologies to improve your experience and measure performance. You can control cookie settings through your browser.

6) Protection of Information

We apply appropriate organisational and technical measures to protect your data against unauthorised access, loss or misuse, including access controls and appropriate security measures.

7) Data Retention

We retain data to the extent and for the period necessary to achieve the purposes described in this Policy, or as required by law, after which we delete or anonymise it in accordance with our procedures.

8) User Rights

Subject to applicable laws, you may have rights in relation to your data, such as:

• Requesting access to your data or obtaining a copy of it.
• Requesting correction of inaccurate data.
• Requesting deletion of your data in certain cases, or withdrawing consent where applicable.

9) Children's Privacy

The App is not directed at children under 18 years of age. If a user is under 18, the App must be used under the supervision of a parent or guardian.

10) Updates to the Privacy Policy

We may update this Policy from time to time. The updated version will be published in the App or on the website, and your continued use of the App after the update constitutes acceptance of the updated version.

11) Contact Us

• Email: care@mgask.sa
• Website: mgask.sa
• Phone: 0503349845